Watson Assistant is a conversational AI platform that helps you provide customers with fast, direct and accurate answers to their questions, on any application, device or channel.
By serving common customer inquiries, Watson Assistant reduces the cost of customer interactions by helping your a gents focus on complex use cases, not repetitive responses. Most chatbots try to imitate human interactions, frustrating customers when a misunderstanding arises. Watson Assistant is more than a chatbot. He knows when to look for a knowledge base answer, when to ask for clarity, and when to direct users to a human. And since it can be deployed in any cloud or on-premises environment, intelligent artificial intelligence is finally available wherever you need it.
Robotic Process Automation (RPA) is a software tool that helps automate the highly repetitive tasks that many employees perform, often at the expense of using their time to creatively solve problems and perform customer-focused work. Leverages the platform to augment task automation with additional automation capabilities, giving RPA the ability to orchestrate workflows, integrate with business rules and decisions, manage content, and capture data.
Analyze texts with natural language understanding to extract metadata from content, such as: concepts, entities, keywords, categories, feelings, emotions, relationships, and semantic roles.
Identify high-level concepts that are not necessarily directly referenced in the text.
Search your content for relevant keywords.
Analyze the sentences in the form of subject-action-object, and identify entities and keywords that are subjects or objects of an action.
Analyze the sentiment of specific target phrases and the sentiment of the document as a whole.
Data is the key that opens all doors, discover your insights, analyze large databases whether they are structured, semi-structured or unstructured. IBM Watson Discovery makes it easy to build cognitive and cloud-based scanning applications that unlock actionable insights hidden in unstructured data. Domain Intelligence Tailor Discovery's understanding of your corpus with integrated machine learning to find the most relevant answers. Teach Discovery how to apply knowledge of entities and relationships unique to your industry or organization with Watson Knowledge Studio.
VERBIO ASR engines from
speech recognitionand VERBIO TTS of transcription and reading of text. The acoustic models are the ear of the recognition engine. They are based on modeling the semi-phonemes of the working language based on the techniques of signal processing.
We have an extensive dictionary of Spanish with the localisms of each country. TTS are synthetic voices available for use in telephone environments as multimedia.
The VERBIO Vocal Biometry tool allows the
verification of the identity of the speaker using only his vocal trace for that purpose.
This tool allows multiple uses within companies such as controlled access, password reset, access to personal accounts, personality confirmation, identification of people.
VERBIO Natural language Open question. Commercial model that allows to deploy an automated telephone service of the type "Say anything",
where the user can respond openly and with natural languageto the initial question "How can I help you?"
This service allows to automate a large part of the attention that the Call Center currently attends. It can operate generating interactions with your customers 24/7.
VERBIO Speech Analytics extracts information representative of the audios analyzed, referring to the information of the content, the form and the people involved in the interaction. As important as knowing what is being said in each conversation, is knowing the how and where you are saying. In that sense, each voice and each recording contains information about its issuer and its surroundings.
Operates in OFF LINE and ON LINE versions
according to the requirement.
VERBIO Word Spotting is a tool that allows us to process conversations between two people in real time. generate a valued list of the intentions who in that conversation take place. Highly useful tool when we want to categorize aspects of a conversation according to importance.
VERBIO Multi Channel Cognitive Platform is the solution that comes to encompass cognitive services in natural language in a single platform for the various channels of service that the company has. The Cognitive Platform he listens and reads, he is able to understand, he is capable of deciding and acting. Is able to manage knowledge always looking for the best answer for the user. The platform permanently learns from each interaction.
Deformation maps. Calculation of movements. Maps of coverage and use of land.
It is a world class platform to provide a great experience to the final customer through all the interaction channels of the company, be it web, social and / or contact center.
Field Service provides a high quality service during the last mile in the resolution of the final customer service. With this tool we can excellently manage the personal attention to our customers.
Automation of data processes within the company.
On line / Off line generated.
Generation of scorecards and Reports that organize and detail the requested information in columns or graphics.
Development of Data Warehouses. It's a collection of data oriented to a specific company, integrated,
non-volatile and variable in time, what
help in decision making in the entity in which it is used.
Monitoring of parameters and equipment status through multiple Vvstas.
Online detection of Faults / Notification to OSS Faults and operators (e-mail / sms).
Historical Analysis for retrospective diagnosis of incidences.
Monitored Infrastructure Inventory Functions.
Statistical Analysis / Correlation of events.
Remote Controls / Remote Control.
Historical Reports for Trend Analysis.
Record of the consumption, averages, peaks and valleys time curve.
Calculation of complex KPIs (eg energy efficiency indices - PUE / OCE / IEE).
Reports for the processing of registered historical data (eg battery banks autonomy, network cuts with drop in service, thermal packaging, etc).
Indexes of Impact on the Business, Quality.